Refund policy

30-day returns

You can request a return within 30 days of delivery. Email support@bluetoothly.com with your order number and we will reply with return instructions.

Faulty, damaged or wrong items

If your adapter arrives damaged, doesn't work as described, or isn't what you ordered, tell us within 30 days of delivery. Include a short description and a photo or video of the issue. We will send a free replacement or a full refund, including any shipping you paid. In most cases you won't need to send the item back.

Change of mind

If you change your mind, you may return the adapter unused and in its original packaging, with all included items, within 30 days of delivery. Returns go to our address in Hong Kong. We will give you the address when you contact us. Return postage for change-of-mind returns is paid by you, and we recommend a tracked service. Once we receive and inspect the item, we refund the product price to your original payment method. There is no restocking fee.

12-month limited warranty

We warrant the bluetoothly BT Adapter against defects in materials and workmanship under normal use for 12 months from delivery. If a defect appears, contact us with your order number and a description or video of the problem. We will replace the adapter or, if a replacement isn't available, refund the purchase price. The warranty does not cover accidental damage, liquid damage, misuse, unauthorised modification, normal wear, or loss. It doesn't cover incompatibility with a particular audio socket, headphone or device.

Refund timing

Approved refunds are issued within 5 business days. Your bank or card issuer may take additional time to post the refund.

Your rights

This policy is in addition to, and does not limit, any rights you have under the consumer laws of your state, province or country.